Privacy Policy

Effective Date: [ From June-2024 ]

Welcome to Rivera Park Resort! At Rivera Park Resort, protecting your privacy and personal information is of the utmost importance. This policy explains how we collect, use, store, and protect your data, and outlines the measures we take to safeguard your privacy when engaging with us through our website and other channels.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience, manage resort operations, and maintain transparency.

  • Personal Information:
    • Full Name
    • Contact Details (Email, Phone Number, Mailing Address)
    • National ID / Passport Information for Shareholders
    • Payment Information (for bank and MFS transactions)
    • Preferences related to your stay or investment
  • Non-Personal Information:
    • Browsing data (cookies, IP address, browser type)
    • Analytical data for website performance tracking

2. How We Use Your Information

We use the collected data for the following purposes:

  • To manage bookings, share packages, and resort services.
  • To verify identity during financial transactions and shareholder registration.
  • To communicate updates regarding bookings, events, or investments.
  • To ensure compliance with legal and regulatory requirements.
  • To enhance website usability through analytics and cookies.

3. Verification Process for Transactions

At Rivera Park Resort, the security of your transactions is a priority.
Please note:

  • All payments must only be made through the official Rivera Park Resort bank account or approved Mobile Financial Service (MFS) accounts.
  • Before making any payment, we verify the identity of individuals through valid government-issued identification (e.g., NID, passport) to avoid fraud or unauthorized transactions.
  • We will not request payment through personal bank accounts or unofficial channels.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Government authorities, when required by law or regulation.
  • Financial institutions for processing verified transactions.
  • Partners and vendors solely for fulfilling services (e.g., travel packages, hotel stays).

5. Data Security

We implement industry-standard measures to safeguard your personal and financial information. These include:

  • Encryption: Sensitive data is encrypted during transmission.
  • Access Control: Only authorized personnel have access to sensitive information.
  • Regular Audits: Routine checks to ensure data security compliance.

6. Your Rights Regarding Your Data

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your personal data (subject to legal obligations).
  • Withdraw consent for certain types of data processing.

7. Use of Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us understand how users engage with the site and allow us to improve functionality. You can manage or disable cookies through your browser settings.

8. Payment Fraud Prevention Guidelines

To protect both our shareholders and clients from fraudulent activities, Rivera Park Resort advises the following steps before making any payment:

  • Always confirm payments with our official Rivera Park Resort team.
  • Do not respond to unauthorized payment requests via email, phone, or social media claiming to represent us.
  • All payment communications will originate from official Rivera Park Resort accounts only.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. Rivera Park Resort is not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of those third-party platforms.

10. Updates to This Privacy Policy

Rivera Park Resort may update this policy periodically to reflect changes in our practices or relevant laws. We will notify users of significant changes through the website or other communication channels.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us through the following official channels:

  • Rivera Park Resort Office: [Insert Address]
  • Phone: [Insert Official Phone Number]
  • Email: [Insert Official Email Address]
  • MFS Accounts: [Insert Approved MFS Accounts]
  • Bank Details: [Insert Bank Name, Account Number]

By using our services or engaging in business with us, you acknowledge that you have read and understood this privacy policy and agree to the practices outlined.

Important Notice

Rivera Park Resort takes your safety seriously. We only accept payments through our verified bank and MFS accounts and perform thorough identity verification before processing any transactions. Any payment made to unauthorized or personal accounts is done at your own risk and will not be recognized by Rivera Park Resort.

This privacy policy ensures that our users and shareholders are well-informed and protected. Thank you for trusting Rivera Park Resort!